If this software was bundled on your computer by your hardware vendor, you must contact them for technical support. If however, you purchased the software directly from us, then you may contact us by sending E-MAIL to support@SANtools.com.
S.M.A.R.T. Disk Monitor http://www.SANtools.com/smartmon.html
Check our site monthly, as we will offer upgrades and fixes for download. There are several links on your Help/About box, which launch your email system, web browser, or the Smart update feature to download fixes an updates from our web site automatically.
Please remember that we are not experts on what each error message or warning on a device means. We also can't tell you how much life is left in a drive once it records a critical error.
We do however, report all significant information which will allow you to have a meaningful conversation with your computer vendor who will assess if the condition warrants a replacement. Sometimes the problem is in your controller, cabling, or device configuration.